Organize your messages and call lists into "Call Campaigns"
QBS voice broadcast automatically organizes your voice messages and call lists into call campaigns. Call campaigns can then be scheduled, modified, reused and compared to one and other to get you the results you want.
Total Web based campaign control
Start, stop, pause, speed up or slow down a campaign from within your QBS account.
Connect to live operator
Allows those who receive your voice message the ability to press a key and instantly the call is routed to the phone number of your choice.
Conditional call branching
Build as simple or as detailed of a call design as needed. Voice broadcasting call flow can be controlled by the call recipient input, branching to specific points based on the call recipient's key presses. Branch on specific key presses, no key presses and incorrect key presses.
Key press verification
When a call recipient presses one or more keys in response to a voice prompt, you can optionally have the key presses spoken back to the call recipient, with the option for the call recipient to re-enter or accept.
Powerful call transfer management
Transfer call recipients to a phone number of your choice - perfect for "press 0 for a live operator" applications. QBS's powerful call transfer management can automatically pause dialing when all of your available operators are talking and resume dialing as soon as one becomes available.
Automatic re-dial of unsuccessful calls
Calls that were not answered are automatically re-dialed free of charge. You can even choose additional re-dialing with QBS's one click re-dial feature.
Reporting of caller response by key press
Real-time reporting captures all recipient key presses allowing you to identify call responses. Additionally, call responses are matched up with all the information from your call list, making it easy to identify which recipient produced which responses. Download your voice broadcasting results into Microsoft Excel and other applications.
Permission based opt in, opt out control
Allows you to design your call campaign in a manner that asks recipients permission to play your voice message. Based on recipients key press your message is either played or the call is ended. All reporting is provided real time to insure proper record keeping of those who have opted in or out based on your campaign design.
Automatic do not call list management
Professional do not call list management tools allow you to honor the request of those who wish to opt out of future call campaigns. Call recipients can add themselves to your do not call (DNC) list by pressing a key during the call. In addition, you can upload your existing do not call list into your account and QBS will automatically remove any number on the do not call list from all of your future call campaigns.
Automatic removal of duplicate numbers
This feature ensures that you do not send duplicate calls to the same recipients and saves you money by removing these numbers from you call list prior to launching your call campaign.
Voice Merge
Personalize each message to the intended recipient. Include reminders, rates, names, numbers and more.
Web based autodialer
More powerful than the most expensive autodialer. Easier to use than any traditional auto-dialer. Best of all no autodialer or equipment or equipment is need to use QBS.
Personalized service
A QBS voice broadcast account representative will take the time to get you started using QBS and will continue to support your needs on an ongoing basis.
Telephone and email support
Assistance and technical support available via email and telephone, with quick response time. At QBS, the customer always comes first.
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