Add One Agent at a Time! Increase Productivity by 150% to 400!
- Experience an ROI within 6 to 12 months
- Talk to at least two people in the same time it takes to manually dial and reach one person
- Boost agent morale and productivity by removing the tedious tasks of manual dialing
This advanced dialer places calls on behalf of agents and then routes the "live" answered calls directly to them. It recognizes and disposes of answering machines, disconnected numbers, busies and IMMEDIATELY transfers the live calls. Just take a look at some of these extraordinary features:
- Functions as an Outbound or Inbound system!
- Runs on T1 or analog lines
- Doesn't require a separate database server!
- Doesn't require a PBX system!
- Uses a real-time Do Not Call list. All restricted numbers are removed immediately without manually updating.
- Requests for federally-mandated Do Not Call Policies are fulfilled automatically.
- Easy-to-read displays show both agent and line activity, with real-time session, line and agent statistics
- Uses IP addresses to interface with agents
- Easily adjust the ratio of agents to lines
- Customize scripting for agents using HTML format
- Customize user fields BY DATABASE! Up to 10 user-defined fields.
- Select lines and agents right on the server
- Schedule sessions easily
- Easily import ASCII comma-delimited text files and CSV files
- Built-in Script Maker lets you make your own custom scripts
- Agent screens show customized scripts
- Agent screens feature built-in dispositions for terminating calls
- Lets agents easily add callers to the Do Not Call List
- Agents can keep detailed contact info with easy-to-use "Notes" fields
- Full contact info is transferred to each agent directly from the database
- Interfaces with MS Access2000 to let you customize reports with queries, tables and much more!
Efficient Outbound Predictive Dialing
The system tracks multiple events as it dials, including number of agents available, average talk time, dialing time, and more ... and then it "predicts" when to call and how many calls to make, thereby eliminating dropped calls and delivering live prospects to your agents efficiently.
Even Inbound Call Distribution
The system easily handles inbound calls, dispersing them evenly to available agents, minimizing customer on-hold times, and making sure all calls are answered promptly.
Robust Statistics on Screen
The system displays both campaign and all agent statistics easily. Multiple screens let you monitor call progress in real-time as well as dispositions and results simultaneously.
Recognizes Most Answering Machines
By using Intel Dialogic cards, SpitFire Predictive can recognize most of the answering machines on the market today, including Call Notes and other carrier-provided answering services. The sensitivity can also be adjusted to adapt as needed.
And The Sensitivity Is Adjustable!
The system recognizes answering machines as well as fax machines, modems, SIT tones, and the sensitivity can be easily adjusted as needed!
Convenient Reminders
When combined with ACT, the system allows agents to enter reminder messages. Perfect for call-backs, follow-up appointments, installations, service calls and more!
Agent Pause
Agents can easily pause the system if they need to take a break, without disrupting the dialing process. Then easily re-enable it when they're back!
